Terms of Service

These Terms of Service ("Terms") are an agreement between Stirring Minds Services Private Limited (CIN U93090DL2017PTC318023), 2nd Floor, 2-A/3, Kundan Mansion, Asaf Ali Road, New Delhi - 110002, India ("TeamLens", "we", "us") and the organisation or person that signs up for or uses TeamLens ("Customer", "you"). By creating an account or using TeamLens you agree to them. If you accept on behalf of an organisation, you confirm you may bind it.

1. The service

TeamLens provides workforce-visibility software: the web app, the desktop agents, mobile apps, API, CLI, MCP access and AI features ("the Service"). We may improve and change the Service; if we remove something material that you pay for, we will tell you in advance.

2. Accounts

• You must give accurate details and keep sign-in credentials safe. You are responsible for activity under your workspace and for the users you invite.
• You must be at least 18 and use TeamLens for business purposes.
• Tell us at info@teamlens.ai if you suspect unauthorised access.

3. Your responsibilities when monitoring people

TeamLens records the work of people you choose to monitor. You, not TeamLens, decide what is recorded and why, and you are responsible for doing it lawfully. In particular you must:

• have a lawful basis to monitor each person and give them any notice the law requires (TeamLens shows each person a notice of what is captured and records their acknowledgement, but this does not replace your own obligations);
• only monitor your own employees, contractors or other people you are lawfully entitled to monitor, on devices and during times you are entitled to monitor;
• not use TeamLens to monitor children, to record special-category or sensitive personal data on purpose, or to infer emotions;
• configure capture, blurring, exclusions, AI analysis and retention appropriately for your jurisdiction, and carry out any impact assessment the law requires;
• answer requests from the people you monitor about their data (we will help, see the DPA).

4. Acceptable use

You must not: break the law with TeamLens; use it covertly where covert monitoring is unlawful; try to access other customers' data; probe, scan or test the Service's security except under our vulnerability reporting rules; interfere with or overload the Service; reverse-engineer it except as the law allows; or resell it without our written agreement. We may suspend access that puts the Service, other customers or people at risk, and will tell you why.

5. Plans, fees and refunds

• TeamLens is paid per user per month, paid up front. Current prices are on our pricing page and are shown before you pay. Customers in India are billed in rupees plus GST; other taxes are added where applicable.
• Payments are processed by Dodo Payments, which acts as merchant of record and may show on your statement.
• Subscriptions renew automatically until cancelled. You can cancel anytime; access continues to the end of the paid period.
• 7-day refund: if TeamLens isn't right for you, you can ask for a full refund within 7 days of your first purchase. Later renewals and additional purchases are not refundable except where the law requires.
• We may change prices with at least 30 days' notice before your next renewal.

6. Your data

You own the data you and your users put into TeamLens ("Customer Data"). You give us permission to process it only to provide, secure and support the Service, as described in our Privacy Policy and Data Processing Agreement, which forms part of these Terms. We do not sell Customer Data or use it to train AI models. You can export your data at any time while your account is active.

7. AI features

Some features use AI models (for example summaries of screenshots). AI output can be wrong or incomplete; review it before relying on it for decisions about people. Organisations can switch screenshot AI analysis off in settings.

8. Our intellectual property

We own TeamLens and its software, design and content. We give you a non-exclusive, non-transferable right to use the Service during your subscription under these Terms. If you send us feedback, we may use it freely.

9. Confidentiality

Each of us will protect the other's confidential information with reasonable care and use it only for this agreement, except information that is public, already known, independently developed, or required to be disclosed by law.

10. Term and termination

These Terms apply while you use TeamLens. You can stop at any time. We may terminate for a material breach that isn't fixed within 15 days of notice, or immediately for unlawful use. After termination, you can export your data for 30 days; then we delete it as set out in the DPA.

11. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Otherwise, to the extent the law allows, the Service is provided "as is", without warranties of merchantability, fitness for a particular purpose or uninterrupted, error-free operation.

12. Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special or consequential losses, or lost profits, revenue or data; and each party's total liability under these Terms is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to your payment obligations, your breach of section 3 or 4, or liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your monitoring of people or your use of the Service in breach of these Terms or the law.

14. Governing law

These Terms are governed by the laws of India. The courts of New Delhi have exclusive jurisdiction, subject to any mandatory consumer or data-protection rights you have where you live.

15. Changes and contact

We may update these Terms. For material changes we will give account holders notice by email or in the app at least 15 days before they take effect; continuing to use TeamLens after that means you accept them. Notices to us: info@teamlens.ai or by post to Stirring Minds Services Private Limited, 2nd Floor, 2-A/3, Kundan Mansion, Asaf Ali Road, New Delhi - 110002, India.